Outgoing Email Settings after a Server Move

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Due to the increasing demand, we're continuing to upgrade our servers to provide fast and reliable hosting for our customers! If you called in with an issue with your website or email, we may have solved the problem by moving you to a newer HostBaby server.

Because these newer servers operate in a slightly different manner, you may have found you are not able to send out emails using an email client such as Mac Mail, Outlook, or Thunderbird. However, have no fear! There is only one setting you need to change!

The following instructions only apply if you can't send mail. There is no need to change your settings if your mail works in both directions. If it aint' broke, don't fix it!

Note: If you need very secure email, these settings won't be enough! If you use your email in wireless situations such as internet cafes or coffee shops, you may consider using SSL. For more on setting up secure email, check out Advanced Settings - SSL & alternate ports

Microsoft Outlook 2007

  1. Go to Tools > Account Settings in the top menu

    Outlook tools.png

  2. Highlight the email account that is having sending problems and click Change

    Outlook change.png

  3. A new window will pop-up. Click More Settings

    Outlook moresettings.png

  4. Click on the Outgoing Server tab.

    Outlook outgoingtab.png

  5. Check My outgoing server (SMTP) requires authentication
  6. On the options below, select Use same settings as incoming mail server

    Outlook outgoingauth.png

  7. Click Ok

Mozilla Thunderbird

Note: Another simple way to setup your email in Thunderbird, is to remove your email account from Thunderbird, then simply add it again. The settings should automatically be found!

  1. Go to Tools > Account Settings in the top menu

    Tbird menu.png

  2. In the sidebar, click Outgoing Server (SMTP)

    Tbird selectoutgoing.png

  3. In the right pane, select the problematic HostBaby outgoing server, and click Edit (you may have servers for other ISPs/hosts mixed in)

    Tbird outgoing selection.png

  4. On the pop-up window, choose the following settings: (also listed in the image below)

Connection Security: STARTTLS
Authentication Method: Normal Password
User Name: (your complete email address)

Tbird authsettings.png

  1. Click Ok

Mac Mail

  1. Go to Mail > Preferences in the top menu

    Mailmail pref.png

  2. Highlight the account you wish to edit in the sidebar

    Macmail selectacct.png

  3. In the right pane, look for Outgoing Mail Server (SMTP)
  4. Select Edit SMTP Server List... in the pop-up to the right of it.

    Macmail selectsmtp.png

  5. A new window opens. In the upper pane, select the problematic HostBaby outgoing server (you may have servers for other ISPs/hosts mixed in)
  6. In the lower pane, click the Advanced tab.

    Macmail advancedtab.png

  7. Look for Authentication
  8. Select Password in the pop-up to the right of it.
  9. Enter in the email user name and password (user name is complete email address)

    Macmail authinfo.png
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